FAQs

/FAQs
FAQs 2017-02-28T19:59:00+00:00
What is your return policy? 2017-03-09T13:35:39+00:00

We accept returns up to 10 days after a purchase is made. Customers are responsible for the cost of return shipping labels. if you would like to start the return or exchange process please contact us.

What forms of payment do you accept? 2017-03-01T16:41:45+00:00

We accept Visa, Mastercard, and American Express credit cards.

I have ordered my item and still have not received it, what do I do? 2017-03-01T16:41:06+00:00

If you have not received your package within 7 business days please feel free to contact us with your order number, name, and tracking ID.

How long will it take to receive my order? 2017-03-01T16:40:29+00:00

Most orders are processed and shipped within 2 business days of placing your order. Shipping times can vary depending on your selection made at checkout.

Where is your company located? 2017-03-01T16:40:02+00:00

All of our products are designed, produced, and shipped from the US. We are located in Simpsonville, Kentucky. Approximately 30 minutes outside of Louisville, Kentucky.

I sent in a return purchase and I still haven’t received a refund? 2017-03-22T17:08:20+00:00

Although we try to process all returns in a timely manner, refunds can take up to 5 business days for processing. Please note, we are open Monday through Friday 8AM-5PM EST. If you have further questions please contact us. We recommend taking note of your return shipment tracking number so that your return is more easily found.

I received an item and it is damaged what can I do? 2017-03-01T16:38:47+00:00

We always strive to do a thorough inspection of our merchandise before shipping. If for any reason you are unsatisfied with the quality of your item, please feel free to contact us so we can further assist you.

Do you have any coupons or promo codes? 2017-03-28T17:13:53+00:00

You can stay up to date on all of our sales and promotional offers by joining our mailing list. You can also stay connected with us on all of our social media accounts including: Instagram, Twitter, Google Plus, Houzz, and Youtube to find out about our next big sale.